Enterprise platforms configured for the way government actually works.
State and local government agencies depend on business applications to manage internal operations, deliver constituent services, track compliance, and enable a distributed workforce. But most enterprise platforms are built for commercial organizations — and deploying them in a government context requires specialized knowledge of public sector compliance requirements, procurement constraints, and operational realities that commercial integrators rarely bring to the table.
OutRider Tech brings deep implementation expertise across the three platforms most critical to government business operations — Microsoft 365, ServiceNow, and Salesforce — delivering configurations that match how your agency works, integrations that connect your existing systems, and training that drives real adoption, not just technical completion.
- Microsoft 365 Implementation
- ServiceNow Platform Delivery
- Salesforce for Government
- Platform Integration & APIs
- Workflow Automation
- Process Assessment & Design
- License Advisory & Optimization
- End-User Adoption & Training
- Platform Administration
- Ongoing Platform Advisory
Align your platform strategy to your agency's operational goals.
Before any platform is deployed, your agency needs clarity on what you are solving for, which platform fits your environment, and what a successful implementation looks like. Our consulting engagements answer those questions with specificity — not vendor brochure talking points.
🔷 Microsoft 365
Productivity & Collaboration PlatformMicrosoft 365 Readiness & Licensing Assessment
A structured evaluation of your agency's current Microsoft licensing, feature utilization, security configuration, and readiness to expand M365 capabilities — identifying underutilized licenses, compliance gaps, and high-value capabilities your team is not yet using. Includes license optimization recommendations that typically recover significant annual spend.
Collaboration & Intranet Strategy
A design engagement for agencies looking to improve internal collaboration, document management, and staff communication through Microsoft Teams and SharePoint — covering information architecture, governance policy, adoption planning, and a phased rollout strategy tailored to your agency's size and structure.
M365 Security & Compliance Baseline Review
An evaluation of your Microsoft 365 tenant's security and compliance configuration — covering conditional access, data loss prevention, sensitivity labeling, eDiscovery readiness, and audit logging — mapped to applicable government compliance frameworks including CJIS, HIPAA, and CPRA.
⚙️ ServiceNow
IT & Enterprise Service Management PlatformServiceNow Platform Assessment
A comprehensive evaluation of your agency's current ServiceNow implementation — covering module utilization, technical debt, integration health, licensing alignment, and upgrade readiness. We identify where your platform is underdelivering and where targeted investment will generate the most operational value for IT and business stakeholders alike.
Service Management Process Design
A process design engagement that maps your agency's IT and business service workflows — incident management, request fulfillment, change management, asset management — to ServiceNow capabilities. We document current-state processes, design future-state workflows, and produce the functional specifications that drive a successful platform implementation or optimization.
☁️ Salesforce
CRM & Constituent Engagement PlatformSalesforce Platform & CRM Strategy
A strategy engagement for agencies evaluating Salesforce for constituent relationship management, case tracking, or business development — defining the right Salesforce product and edition, scoping the implementation, mapping data requirements, and producing a business case with total cost of ownership for leadership approval.
Salesforce Health Check & Optimization Review
A technical and functional review of an existing Salesforce org — covering data quality, security model, automation architecture, user adoption, and license utilization. We identify configuration issues, automation inefficiencies, and adoption gaps that are reducing the platform's value, and deliver a prioritized remediation roadmap.
Implement enterprise platforms that your team will actually use.
A platform that is technically deployed but not adopted has zero value. OutRider Tech implementations are designed for operational success — with configuration decisions driven by your workflows, integrations scoped for your existing systems, and adoption built in from day one, not treated as a post-go-live problem.
🔷 Microsoft 365
Implementation & DeploymentMicrosoft Teams & SharePoint Deployment
End-to-end deployment of Microsoft Teams and SharePoint as your agency's collaboration and document management backbone — covering Teams structure and governance, SharePoint intranet and site architecture, permissions model, security baseline, data migration from legacy systems, and an end-user adoption program with department-level training.
Microsoft Purview — Data Governance Implementation
Full deployment of Microsoft Purview for government data governance — including sensitivity label taxonomy design and rollout, data loss prevention policy configuration, information protection for regulated data categories, and compliance manager configuration aligned to your agency's applicable frameworks.
Power Platform — Workflow Automation
Design and deployment of Power Automate workflows and Power Apps solutions that automate manual government processes — document approvals, intake forms, notification workflows, data collection, and reporting. Each solution is documented and built to be maintained by your team without ongoing consultant dependency.
⚙️ ServiceNow
Implementation & ConfigurationITSM Implementation
Full implementation of ServiceNow IT Service Management — covering incident management, request catalog, problem management, change management, and asset management. We configure each module to match your agency's defined processes, integrate with your existing identity and monitoring systems, and deliver a fully documented platform with administrator training and a 30-day hypercare period.
ServiceNow Platform Optimization
A targeted optimization engagement for agencies with an existing ServiceNow deployment that is underperforming — addressing technical debt, rebuilding broken integrations, modernizing workflows, expanding module utilization, and improving the end-user experience. We scope each optimization to your highest-priority pain points and deliver measurable improvements within a defined timeframe.
☁️ Salesforce
Implementation & ConfigurationSalesforce CRM Implementation
End-to-end Salesforce implementation configured for government operations — covering data model design, custom object and field configuration, automation rules and flows, user roles and permissions, reports and dashboards, data migration, and end-user training. Built to your agency's specific use case — constituent relationship management, case tracking, grants management, or internal pipeline visibility.
Salesforce Integration & Data Migration
Integration of Salesforce with your agency's existing enterprise systems — ERP, HRIS, document management, legacy databases — using Salesforce APIs, MuleSoft connectors, or middleware platforms. Includes data cleansing, migration from legacy CRM or spreadsheet environments, and integration health monitoring setup.
Keep your platforms performing, adopted, and aligned to evolving agency needs.
Enterprise platforms are not set-and-forget. They require ongoing administration, optimization, user support, and evolution as your agency's needs change. Our sustain offerings keep OutRider engaged as your long-term platform partner — so your investment continues to deliver value.
Microsoft 365 Managed Advisory
An ongoing advisory relationship covering monthly M365 tenant health reviews, license optimization, security posture monitoring, new feature guidance, and on-call support for configuration changes, policy updates, and user administration questions. Keeps your M365 environment current and your team informed without requiring a dedicated Microsoft administrator on staff.
ServiceNow Platform Administration
Dedicated ServiceNow platform administration support — covering routine administration, user and group management, catalog and workflow updates, upgrade planning and execution, and on-call support for platform issues. Structured as a flexible monthly retainer scoped to your platform's complexity and your team's internal capacity.
Salesforce Platform Advisory & Administration
Ongoing Salesforce administration and advisory — covering user management, configuration changes, automation updates, data quality monitoring, dashboard and report maintenance, release management, and on-call support. Keeps your Salesforce org clean, current, and aligned to your agency's evolving operational requirements without requiring a full-time Salesforce administrator.
From platform selection to long-term operational success.
Enterprise platform implementations fail most often for non-technical reasons — unclear requirements, poor adoption, and no plan for what happens after go-live. OutRider Tech uses a Consult / Deploy / Sustain model that addresses all three failure modes, across all three platforms we support.
Consult
- Assess current platform utilization, licensing, and process maturity
- Identify operational gaps and high-value improvement opportunities
- Define the right platform scope, edition, and configuration approach
- Align IT and department stakeholders on requirements and success criteria
- Develop business case, implementation plan, and total cost of ownership model
Deploy
- Configure platforms to match documented agency workflows and requirements
- Integrate with existing enterprise systems and data sources
- Migrate data from legacy systems with defined quality and validation checkpoints
- Deliver end-user and administrator training built around real agency scenarios
- Execute phased rollout with hypercare support through stabilization
Sustain
- Maintain platform health through ongoing administration and monitoring
- Manage release cycles, upgrades, and new feature adoption
- Optimize license utilization and identify cost reduction opportunities
- Expand platform capabilities as agency needs evolve
- Provide on-call advisory for configuration decisions and emerging requirements
Multi-platform expertise. Government-specific delivery.
Most implementation partners specialize in one platform. OutRider Tech brings deep expertise across Microsoft 365, ServiceNow, and Salesforce — giving government agencies a single trusted partner for their enterprise application portfolio, without the overhead of managing multiple vendor relationships.
Government Context Built In
Public sector compliance requirements, procurement constraints, and organizational structures shape every implementation decision we make. We do not deliver a commercial configuration and leave your team to adapt it — we build for government from the start.
Cross-Platform Integration Expertise
Microsoft 365, ServiceNow, and Salesforce do not operate in isolation in a government environment. OutRider Tech designs integrations across all three platforms — giving your agency connected data, unified identity, and workflows that span platform boundaries.
Adoption-First Implementation
We measure implementation success by user adoption, not go-live dates. Every engagement includes stakeholder alignment, change management support, role-based training, and a 30-day post-launch hypercare period to ensure your team is confident and productive on day one.
Three platforms. One trusted partner. Configured for government.
OutRider Tech maintains deep implementation expertise across the Microsoft 365 ecosystem, ServiceNow, and Salesforce — covering the full range of capabilities each platform offers for state and local government operations.
Platform Expertise Across the Government Enterprise Stack
State and local government agencies depend on Microsoft 365 for productivity and collaboration, ServiceNow for IT and enterprise service management, and Salesforce for constituent engagement and operational CRM. OutRider Tech delivers implementations, optimizations, and ongoing advisory across all three — and designs the integrations that connect them. Contact us to discuss your platform priorities →
Microsoft 365 — Productivity
The productivity and collaboration backbone for modern government — email, meetings, document management, and communication tools deployed in government-compliant cloud environments.
- Microsoft Teams — Collaboration, meetings & voice
- SharePoint Online — Intranet & document management
- Exchange Online — Government email
- Microsoft 365 GCC — Government community cloud
Microsoft 365 — Governance & Compliance
The data governance and compliance layer within Microsoft 365 — protecting sensitive government data, enforcing classification policies, and demonstrating compliance to auditors.
- Microsoft Purview — Data governance & DLP
- Sensitivity Labels — Data classification & protection
- Compliance Manager — Framework alignment & scoring
- eDiscovery & Audit — Legal hold & records management
Microsoft 365 — Automation
The low-code automation and application platform within Microsoft 365 — enabling agencies to digitize manual processes, build internal applications, and automate workflows without custom development.
- Power Automate — Workflow automation & approvals
- Power Apps — Custom low-code applications
- Power BI — Operational reporting & dashboards
- Copilot for M365 — AI-assisted productivity
ServiceNow — IT Service Management
The enterprise ITSM platform for government IT operations — managing incidents, requests, changes, and assets through a single system of record that connects IT teams to the departments they support.
- Incident Management — Issue tracking & resolution
- Request Catalog — Self-service IT requests
- Change Management — Controlled change delivery
- Asset Management — Hardware & software inventory
ServiceNow — Enterprise Service Management
ServiceNow extended beyond IT — delivering shared service management, HR service delivery, legal request management, and facilities workflows through the same platform your IT team already uses.
- HR Service Delivery — Employee request management
- Customer Service Mgmt — Constituent service delivery
- Strategic Portfolio Mgmt — Project & program tracking
- Now Platform & Flow Designer — Cross-department automation
Salesforce — CRM & Engagement
Salesforce configured for government constituent engagement, agency relationship management, grant tracking, and internal pipeline visibility — with compliance controls appropriate for public sector data environments.
- Sales Cloud — Pipeline & account management
- Service Cloud — Case & constituent management
- Salesforce Flow — Process automation & approvals
- Government Cloud Plus — FedRAMP High authorized CRM
Ready to get more from your enterprise platforms?
Whether you are implementing a new platform, optimizing an existing deployment, or looking for a long-term administration partner — OutRider Tech brings the government-specific expertise to make Microsoft 365, ServiceNow, and Salesforce work for your agency. Let's start with a conversation.